Code-blue TOOLVOX X3 Manual de usuario descargar pdf (Pagina 100)

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page 100 of 132

ToolVox® X3

Administrator Guide

CBEventServerPlugin Toolvox with IP Address=(192.168.10.5) is inactive.

CBEventServerPlugin Toolvox with IP Address=(192.168.10.5) came back on-

line.

Symptoms and resolutions

Alarms are not being generated when calls are made

Datafromthedevice(s)isnotmakingittotheSmartClient.Therearemanypossiblecausesfora

lapseincommunication,includingbutnotlimitedtohardwareissues,networkconnectivityissues,and

incorrectcongurationsettings.Somepossibilities:

• IstheToolvoxMediaGatewayhardwareconguredandrunning?

• HasitbeenaddedtotheManagementClient(calledManagementApplicationinsomeeditions

ofXProtect)?

• ArethecongurationdetailsoftheToolvoxcorrect(IPaddress,port,etc.)?

• IsthedeviceconnectedtotheToolvoxMediaGateway?

• HasitbeenaddedtotheManagementClient(calledManagementApplicationinsomeeditions

ofXProtect)?

• Arethecongurationdetailsofthedevicecorrect(IPAddress,port,etc.)?

• Checktheloglesforanyrelevantinformation.

“ToolVox ofﬂine” alarm shows up even though the ToolVox is running and connected to

the network

• IsEventServerrunning?Ifnot,starttheservice.Ifitisalreadyrunning,tryrestartingit.

• Checktheloglesforanyrelevantinformation.

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Code-blue TOOLVOX X3 Manual de usuario Pagina 100